The times they are a-changin’
We are making a few changes here in the US – including the introduction of direct customer service relationships between Zopa customers and their credit unions. Within the next 90 days, you will get a new customer service phone number and email and start talking to the credit union folks directly. Loans will have the same rates and payment dates. CDs will have the same rates, maturity dates and federal insurance protection (now up to $250,000!). Remember, Zopa loans and CDs were issued by our credit unions partners in the first place after all. Affinity Plus Credit Union members will be the first group to make the transition - some of you have already been contacted, and that transition is underway.
For existing customers, you can still log in to your account, make extra payments, and contact us for customer service issues, until you are notified with your new customer service contact information. The major change we’ve made is that you can no longer add or change Help on your account.
If you are interested in opening a new account, our “Borrow” or “Invest” pages will take you directly to one of our great credit union partners who can give you a great rate and personal customer service.
We cannot say enough good things about our credit union partners – and because credit unions are not caught up in the financial meltdown on Wall Street like the big banks, they are still making plenty of loans at great rates. One of our colleagues in the UK mistakenly said that our credit union partners had “pretty much stopped making loans” – that is not the case at all. In fact, our credit union partners made more loans through Zopa last month than the month before. Credit unions are a great place to turn as conventional banks stop making new loans because they still have strong balance sheets and are still looking to grow their businesses.
For our part, we are still here and focused on delivering excellent service to our customers during this transition period.
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